To enable us to provide quick, effective response to the needs of our customers, each building supervisor reports directly to senior management. Because of this short, compact and very direct chain of command and communication, our customers benefit by having our top management close to their work and never experience delays in getting problems resolved.

IBS  management  conducts  regular inspections  of  its  contracted buildings  to  ensure  our  quality  standards  are  maintained.   The General  Manager  makes  frequent visits  during  the  operational  hours  of  the  cleaning  crews  to  monitor  quality  control. 

The Vice President often accompanies the management team in evaluating I.B.S.’ performance and arranges consultation with Property Management as required.            Our Account Managers are responsible for customer service and are available for weekly walk through inspection with Property Management and to meet with tenants as requested.

We tailor both our operating methods and our crews to best service a particular building. We use the individual ‘space assignment’ method, training each employee in his or her area and its particular requirements. This develops a feeling of pride and responsibility and gives greater control over security of the building and furnishings.

We emphasize to our cleaning personnel that although they are paid by us, they work for the customer.

We strive to maintain a well trained, diligent and honest work crew. Our conduct rules are strict; workers guilty of objectionable behavior are discharged promptly.

I.B.S. employees are salaried. We maintain all necessary Federal, State and local reports and records. In addition, we make required payments in connection with Social Security, Unemployment Insurance and other charges and taxes.