We have developed a transition program designed to minimize and virtually eliminate the risks associated with the transitional aspect of the cleaning business.
Making the transition from one company to another can present a serious challenge to both the facility manager and the vendor. IBS Implementation Plan is geared to provide a smooth transition from the onset, with a high comfort level for your facility. We have developed a transition program designed to minimize and virtually eliminate the risks associated with the transitional aspect of the cleaning business. Our plan includes a thirty (30) day interim period prior to beginning the contract, as well as the initial thirty (30) day period of the contract itself.
During the thirty(30) day interim period, the following steps are taken:
1. The Regional Manager and
Account Manager will meet with the Facility Manager(s) to discuss special
requirements, particular tenant requests and security concerns necessary
to perform proper cleaning functions.
2. A Start-Up Team is formed which reviews staffing requirements and begins
the hiring process. All applicants are then screened appropriately and
hired as needed. Training classes will be initiated, implemented and documented
to meet the Customer’s requirements.
3. The Regional Manager, General Manager and Building Supervisor will
meet with other crew members to review their job assignments and assigned
responsibilities. Appropriate identification and uniforms will be dispersed
at this time.
4. Implementation plan is reviewed and contract requirements and final
details are formalized prior to start date.
During the first week of the contract, the Regional and General Manager, along with the Building Supervisor(s) will walk the building floor-by-floor, trash can-to-trash can, to make certain that the work required has been performed in accordance with the specifications. Each following morning, the Regional Manager and/or Account Manager or Account Executive will meet with the Property Manager(s) to discuss the prior evening’s performance and any special requests.
At the conclusion of the first week of service, the Regional and/or General Manager and will conduct a full walk-through with the Facility Manager to inspect the Property. Two weeks later, a second walk-through will be conducted to make any adjustments or corrections in procedures or work schedules.
After thirty (30) days, the V.P of Operations, Regional Manager and/or General Manager will meet to discuss the progress and contract compliance. IBS realizes the complexities of the facility and is prepared to perform the type of housekeeping necessary to accommodate any special requirements.
The Regional Manager will at
random visit and inspect the facility. A report will be forwarded to the
Property Manager, V.P. of Operations, General Manager and the assigned
Project Manager. Inspection forms are based on a grade point system of
1 – 5, 5 being the highest. A Quality Control Nonconformance Report
is attached specifying a deadline to achieve corrective action.
IBS uses only state-of-the-art equipment and cleaning chemicals. We are continually testing equipment and supplies as part of our efforts to improve the productivity and cost effectiveness of our operations.
The following issues are taken into consideration when purchasing equipment and supplies:
- employee safety
- OSHA/EPA guidelines
- productivity and cost
- customer savings
- personnel training
- material safety data sheets
Our goal is to provide our customers with complete confidence and security in the equipment and supplies selected for their facility.
By utilizing select manufacturers, IBS has the ability to match specific systems, products and equipment to each client, thus maximizing cost-effectiveness and productivity. These include the use of chemical proportioned systems and roll systems for paper and plastic. IBS furnishes all equipment and supplies, with the possible exception of the following:
- Special Safety Equipment as Required
- Office Space, Phones and Radios (UCC)
- Copy Services as Needed
